I took a job in Beijing, China. We were living in Ohio, and wanted to see some family members before we left the country for two years. We decided to drive to Los Angeles and leave our car there with my wife's parents.
We rented a U-Haul trailer to carry the luggage we would take with us to China. I was supposed to pick up the trailer towards the end of business on Thursday, 24 July. We would pack the trailer that evening and be ready to go first thing in the morning.
When it came time to get the trailer, I took my oldest son, Articulate Joe, with me. We did all the paperwork, went out to the parking lot and hooked up the trailer, then discovered that our car did not have a lighting system compatible with the trailer.
When we bought the car, the salesman offered us a "trailer package," but all that involved was a trailer post, ball, and pin (not even a locking pin, as I remember). We turned that down at the time. It turned out that our car had to have work done to the electrical system to tow anything. Why would they sell a car with a trailer post receiver and with advertising of its towing capability without once mentioning, "This car cannot tow anything in its present state"?
I went home and called the dealership to see what had to happen. It needed a $300 part installed. The first guy said they didn't have one. He transferred me to the parts department to find out which local dealership DID have one. The parts guy said he had one. Why did the first guy say he didn't? No one knows. So the parts guy transferred me back to the service guy to create a service appointment. They were only open for 10 more minutes that day, so it couldn't be right away. I told the man I needed it done as soon as possible. He said he had openings the next morning. I said okay. He created an appointment, and then in the process of ending the call, he mentioned that the service appointment was for Monday. I said, "Do you have anything available tomorrow?" He said, "Yeah." Then nothing. I asked, "When can I come in tomorrow?" He sighed, then changed my appointment.